Australian Financial Complaints Authority (AFCA)


Approved Car Loans is a member of the Australian Financial Complaints Authority (AFCA).

The AFCA fairly and independently resolves disputes between consumers - including some small businesses - and member financial services providers. Membership of the AFCA is open to any financial services provider carrying on business in Australia.

The Australian Financial Complaints Authority or ‘AFCA’ is a new external dispute resolution (EDR) scheme to deal with complaints from consumers and small businesses about financial services and products. It will be operated by a not-for-profit company limited by guarantee authorised by the Minister for Revenue and Financial Services (Minister).For more infomation please visit the AFCA website at



Finance Brokers Association of Australia (FBAA) Accredited Member

Approved Car Loans is an Accredited Member of the FBAA.

The FBAA is Australia's leading membership body for finance broking professionals, providing standards and guidelines to promote professional practice standards in sourcing domestic and commercial funding in the finance/mortgage broking 


Membership of the FBAA requires the applicant to meet strict criteria, including:

  • abiding by the FBAA's Code of Conduct,
  • utilising an approved External Dispute Resolution Service,
  • providing compliance training to staff,
  • holding Professional Indemnity Insurance, and,
  • meeting educational and/or experience criteria, and,
  • meeting probity criteria.

These requirements help to ensure members are professional organisations, and provide peace of mind for customers.

For more information please visit the FBAA website at